Online Store

Malue Oy builds online stores for businesses that want to sell their products or services online. The store is developed using the Stripe payment system and integrated into the client’s existing website.

What the Service Includes:

Creation of a new Stripe account or integration of an existing one (Malue Oy assists in the process), Building the online store based on the client’s provided information, Configuration of payment methods (e.g., credit card payments), Adding products and product categories, Testing the ordering and payment process before going live, Matching the store’s design to the company’s visual brand, Setting up shipping options, payment terms, and customer notifications

Information Required from the Client:

Stripe account and banking details, Product/service details, including pricing, images, and descriptionsVAT rates and tax handling, Shipping methods and costs, Return and payment policies, Contact information and customer service details, Any campaigns, discounts, or gift cards

Setup and Support:

The online store will be built based on the information provided by the client. The client is responsible for verifying the accuracy of the data as well as ensuring legal compliance of the products and services.

Minor updates (e.g., updating product prices or images) are included in the maintenance agreement. Bulk uploads of new products or expansion of store functionality will be priced separately.

Limitation of Liability:

The client is responsible for the content, products, pricing, shipping/payment policies, VAT handling, and compliance with consumer protection and other relevant laws. Malue Oy is not responsible for payment traffic, fund transfers, failed transactions, or the actions of third parties (e.g., Stripe).

Even when Malue Oy manages or updates content for the online store, responsibility for the accuracy and legality of the content always remains with the client.

Pricing and Agreement:

The online store is a separate service with pricing based on the client’s needs, technical requirements, and store size. The final price will be agreed upon before the project begins. The order and implementation of the service are binding. Payments are non-refundable, even if the client later decides not to use the completed online store.

Important:

Setting up the online store requires a separate remote meeting, during which technical requirements, necessary content, and key details are discussed. Malue Oy assists with the Stripe account setup but will not manage or access the account without the client’s consent.

Marketing Services

Malue Oy offers a wide range of marketing services tailored to increase a company’s visibility and customer acquisition — both online and offline.

The content, scope, and pricing of these services are always customized based on the client's needs.

There is no fixed price list; costs are agreed upon on a case-by-case basis before work begins.

Advertising (Meta & Google)

Services may include paid advertising on the following platforms:

Facebook & Instagram (Meta Ads)Google Ads

Includes:

Campaign planning and launch, Budget management, Ad material production, Performance tracking and reporting

Ad Platform Payments (Meta & Google)

The advertising costs on platforms such as Meta Ads or Google Ads are paid directly by the client.

Malue Oy will assist the client in adding their preferred payment method to the platform to ensure smooth campaign execution within the client's budget.

Limitation of Liability

Malue Oy cannot guarantee specific outcomes from individual ads or campaigns, as results depend on platform algorithms and various external factors.

Malue Oy is not liable for any financial or business-related consequences tied to marketing campaigns — regardless of whether Malue Oy was informed of potential risks in advance.

All responsibility for business decisions and results remains with the client.

Email Marketing & Automation

Services may include:

Creating marketing emails and newsletters, Managing customer lists and ensuring GDPR compliance, Setting up sales funnels and automated campaigns

Strategic Marketing Planning

Malue also offers broader business development services, including:

Planning marketing strategies, Improving customer experience, and sales processes, Optimizing employee roles and customer interactions.

Physical Materials (Flyers, Posters, QR Codes)

Malue Oy can design and order physical marketing materials for clients, including:
Posters and flyers, QR codes (e.g. for websites, bookings, or special offers)

Billing for Physical Materials

If physical materials (such as posters, flyers, or QR codes) are agreed upon,
Malue Oy will handle the order and invoice the client according to the agreed amount to cover the material costs.

Liability and Quality Guarantee

Malue Oy is not responsible for errors or delays caused by the print shop or shipping providers.
If the materials arrive damaged or contain obvious printing errors, Malue Oy will provide a replacement shipment at no extra cost to the client.

The client remains responsible for approving and ensuring the accuracy of the content prior to ordering.